FAQs

UK Shipping Costs

Orders in the UK over £30.00 are free postage - Royal Mail Second Class. If you would like 1st class delivery for orders over £30.00 you will be charged £1.50

Orders in the UK under £30.00 will be charged postage.

1st Class is £2.99 and 2nd Class is £1.99

Can I become a wholesaler of your products?

We would love to work with other small businesses. Please get in touch with us via our contact page or at homemadecraftsbykate@gmail.com

My order hasn’t arrived, what should I do?

Due to Royal Mail being extremely busy they do ask us to expect some delays. However, please do get in touch with us at homemadecraftsbykate@gmail.com with your name and order number and we’ll try our best to help.

Do you ship outside of the UK?

Yes we do - please be aware that all purchased outside the UK will include a additional delivery cost. Crafts by Kate is not responsible for any duties or import tax charges which may occur.

Product doesn't look exactly like picture on the website?

Every product is handmade and handcut from rolls of fabric so there will be so variation. We can not guarantee the product is the image will be an exact copy. If you are unable with your purchase please contact us at homemadecraftsbykate@gmail.com

How do I return my order?

We do accept returns within 28 days of purchase. Please be aware that if the product is return with an damage or markings no refund will be issued. Returns are at the expence of the customer we unfortunatley do not offer free return labels.

Aftercare

All of our cotton products are machine washable on a Eco spin. We recommend leaving them to dry naturally and not tumble drying them.

How to look after my pets collar?

All Pet accessories are subject to wear & tear and it is the responsibility of the owner to keep an eye on the condition to make sure it is safe for their pet to wear it.

How do I know what size to order for my pet?

We have a size guide avaliable (please see below) for all our pet accessories. This is avaliable on our product listings but we are more than happy to help/advise. Please contact us at homemadecraftsbykate@gmail.com and we will do our very best for help you find the best size for your pet.